COMPAREMYTRIP
PRIVACY POLICY & PERSONAL DATA PROTECTION NOTICE
Effective Date: [31/03/2026]
Last Updated: [31/03/2026]
CompareMyTrip ("CompareMyTrip", "we", "us", "our") respects your privacy and is committed to protecting personal data processed through our website, mobile application, booking systems and customer communication channels.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it and the choices available to you.
1. WHO WE ARE
Legal Entity: COMPAREMYTRIP
Brand: CompareMyTrip
Registered Address: CompareMyTrip, WorkFlo, Ranka Junction, #224, 3rd Floor, Old Madras Road, K R Puram, Bengaluru, KAR 560016 (Near TIN Factory Metro Station)
Email: support@comparemytrip.in
Phone: 080 6927 7012
For applicable processing activities, CompareMyTrip may act as the entity responsible for determining the purposes and means of processing personal data.
2. INFORMATION WE COLLECT
Depending on the service you request, we may collect:
A. Identity Information
- Full name
- Date of birth
- Age
- Gender where required
- Nationality where required
- Government identification information
B. Contact Information
- Mobile number
- Email address
- Residential/correspondence address
- Emergency contact information
C. Travel Information
- Travel dates
- Destination
- Passenger details
- Passport information
- Visa information
- Accommodation preferences
- Travel preferences
- Booking history
D. Payment Information
Payments may be processed through third-party payment service providers.
CompareMyTrip may receive transaction-related information such as:
- Payment status
- Transaction reference
- Payment method
- Amount
- Refund status
We do not ordinarily require customers to provide their complete card PIN, CVV or banking password to CompareMyTrip.
Customers should never share banking passwords, OTPs or PINs with CompareMyTrip employees or chat agents.
E. Communication Information
We may process information provided through:
- Website forms
- Telephone calls
- Chat
- Customer-support conversations
- Reviews and feedback
F. Technical Information
Where applicable, we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Cookies
- Approximate location information
- Referral information
- Analytics information
3. WHY WE USE PERSONAL DATA
We may process personal data to:
- Respond to enquiries.
- Create quotations.
- Process bookings.
- Issue tickets and vouchers.
- Arrange accommodation.
- Arrange transportation.
- Process visa assistance requests.
- Arrange trek permits where applicable.
- Process payments.
- Process refunds.
- Communicate booking updates.
- Provide customer support.
- Verify customer information.
- Prevent fraud and misuse.
- Maintain business and accounting records.
- Meet legal or regulatory requirements.
- Improve our website and services.
- Send promotional communications where permitted.
- Manage reviews and feedback.
- Operate AI-assisted customer-support systems.
4. TRAVEL SUPPLIER SHARING
Certain personal data must be shared with relevant service providers to fulfil a booking.
Depending on the booking, recipients may include:
- Airlines
- Hotels
- Resorts
- Homestays
- Transport providers
- Trek operators
- Activity providers
- Destination management companies
- Visa processing partners
- Government/immigration authorities
- Forest authorities
- Insurance providers
- Payment processors
- Technology/service providers
We seek to share information relevant to the service being provided.
5. INTERNATIONAL DATA TRANSFERS
International travel bookings may require personal information to be transferred to service providers or authorities located outside India.
Such processing may be necessary to fulfil the requested travel service and shall be handled in accordance with applicable law.
6. MARKETING COMMUNICATION
Where applicable, CompareMyTrip may send promotional communications relating to:
- Treks
- Holiday packages
- Travel offers
- Discounts
- New destinations
- Travel information
Promotional communication preferences may be managed through available unsubscribe or opt-out mechanisms.
Transactional communications required to complete or support a booking may continue even if promotional communications are declined.
7. COOKIES
CompareMyTrip may use cookies and similar technologies for:
- Website functionality
- Security
- Analytics
- Performance
- Personalisation
- Advertising and campaign measurement
Where applicable, users may manage cookie preferences through browser or website controls.
8. AI AND AUTOMATED SYSTEMS
CompareMyTrip may use AI-assisted systems for customer communication and lead qualification.
Such systems may process information provided during customer conversations for purposes including:
- Responding to enquiries
- Understanding travel requirements
- Providing general information
- Routing enquiries
- Supporting customer service
AI-generated information should not be treated as a final booking confirmation, visa approval, refund commitment or other legally binding confirmation unless issued by an authorised CompareMyTrip representative.
9. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining booking records
- Accounting
- Tax compliance
- Legal compliance
- Dispute resolution
- Fraud prevention
- Legitimate business purposes
Different categories of information may have different retention periods.
Where personal data is no longer required and there is no legal requirement to retain it, appropriate deletion or anonymisation measures may be taken.
10. DATA SECURITY
CompareMyTrip shall implement reasonable technical and organisational safeguards appropriate to the personal data processed.
Customers should also protect their accounts, devices and communication channels.
CompareMyTrip will not request:
- OTPs
- ATM PINs
- Banking passwords
- Card PINs
through ordinary customer-support communications.
11. DATA BREACHES
Where a personal-data breach occurs, CompareMyTrip will take appropriate steps in accordance with applicable legal requirements, including assessment, containment, investigation and notification where required.
12. YOUR RIGHTS
Subject to applicable law and the relevant implementation timeline, individuals may have rights relating to their personal data, including rights concerning:
- Access to information
- Correction
- Updating
- Withdrawal of consent where processing is based on consent
- Deletion/erasure where applicable
- Grievance redressal
- Nomination of another individual where applicable under law
Requests may be submitted to:
Privacy Contact: Mr. Lingaraju Gowda
Email: raju.gowda@comparemytrip.in
Phone: 080 6927 7012
We may require reasonable verification before processing a request.
13. WITHDRAWAL OF CONSENT
Where processing is based on consent, you may withdraw consent through the mechanism made available by CompareMyTrip.
Withdrawal of consent shall not affect processing that is otherwise permitted or required by law.
Withdrawal may affect our ability to provide certain services where the relevant information is necessary to fulfil the service.
14. CHILDREN
CompareMyTrip does not knowingly seek unnecessary personal information from children.
Where a booking involves a child, information necessary for the travel service may be collected from an authorised parent, guardian or person legally entitled to provide it.
Additional requirements may apply depending on the nature of the service and applicable law.
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, booking platforms, payment providers or supplier websites.
We are not responsible for the privacy practices of independent third parties.
Customers should review the relevant third party's privacy policy before submitting information.
16. PAYMENT SERVICE PROVIDERS
Payments may be processed by independent payment providers.
Payment providers may process information under their own privacy and security policies.
CompareMyTrip does not ask customers to share payment passwords, OTPs or PINs with us.
17. GRIEVANCE REDRESSAL
Privacy complaints may be submitted to:
Grievance Officer: Mr. Lingaraju Gowda
Email: raju.gowda@comparemytrip.in
Phone: +91 95359 76868
Postal Address: CompareMyTrip, Ranka Junction, #224, 3rd Floor, Old Madras Road, K R Puram, Bengaluru, KAR 560016 (Near TIN Factory Metro Station)
We will review and respond to privacy-related complaints in accordance with applicable law.
18. POLICY CHANGES
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the applicable effective date.
19. CONTACT US
CompareMyTrip
Legal Entity: COMPAREMYTRIP
Address: CompareMyTrip, Ranka Junction, #224, 3rd Floor, Old Madras Road, K R Puram, Bengaluru, KAR 560016 (Near TIN Factory Metro Station)
Privacy Email: support@comparemytrip.in
Customer Support: 080 6927 7012
Website: www.comparemytrip.in
End of Privacy Policy