Hotel queries
What if my hotel check-in is delayed?
If check-in is delayed by more than two hours beyond the standard time, you will receive compensation of up to ₹2,000.
What if the hotel has not received my booking confirmation?
We double-check and reconfirm hotel reservations. If you are denied check-in because the hotel has not received confirmation, our team will immediately work with the hotel to resolve it. If necessary, we will secure an alternative property nearby.
What if the hotel dishonors my confirmed booking?
Our team will present similar-category options and arrange an alternative property.
What if I do not like the alternative property?
If the alternatives provided under the CompareMyTrip Trust Guarantee are unsuitable, reimbursement is the lowest of the following amounts:
The new hotel’s booking invoice amount; 150% of the original booking amount; or 100% of the original booking amount plus ₹15,000.
You must provide the invoice for the new booking paid directly at the property.
What if the wrong room type is booked?
Compensation is the lower of 50% of the booking amount or twice the price difference between the two room types, capped at ₹20,000.
What if the stay does not match the promised inclusions?
We work to ensure you receive all specified inclusions. If there is a discrepancy, we will promptly liaise with the hotel to rectify it.
